Managed Cloud Services (MSP)
Our engineering-led MSP model goes beyond basic monitoring to provide proactive infrastructure management, continuous optimization, and high availability. We deliver operational support, automated threat response, performance tuning, and ongoing architectural refinements – acting as a seamless extension of your team with a single point of accountability.
- Service desk and 24×7 operational support following ITSM best practices
- Cost optimization and FinOps management
- Periodic operational and architecture reviews
- Capacity planning, rightsizing and resource optimization
- Performance, availability and resilience management
- 24/7 cost anomaly detection
- Access to AWS platform training
- First tier AWS support
- Infrastructure management
- 24×7 Monitoring, alerting, incident detection and response for infrastructure, applications and databases
- Identity and Access Management (IAM)
- Provisioning, orchestration and infrastructure configuration management
- Patch Management and vulnerability management
- Backup, restore and disaster recovery management
- Security operations, compliance and risk management
- DevOps and CI/CD support
- Change, release and configuration management